The flight was OK but we had to sit across from each other and barely talked because of the noise. I flew from Love Field in Dallas to Austin. I was going with my daughter who is from Austin. I just got back from a flight/hotel with Southwest to Vegas. I just got back from a flight/hotel with Southwest We plan to avoid Southwest Airlines whenever we can. Southwest Airlines should stop these fraudulent practices and refund customer's money when they can't give them a ticket. The entire process is a bait and switch and should be banned. We just received a call from a Customer Relations representative and all he did was explain that he wouldn't refund the money and that it was their policy. When I asked to speak with a supervisor, I was told that they would forward my "case" to Corporate Customer Relations and that we'd hear from them in 10-12 business days. Apparently Southwest thinks it's ok to spend $345 and not even get a ticket for it. We then asked for our money back for the miles we could no longer use and were told that they were non-refundable. Upon speaking with a Southwest Airlines representative, we were told that the flight was now sold out. When we clicked purchase, we got an error message and it said to call the airline. We purchased $345 in additional miles to have enough for the ticket and then continued to enter the rest of our information for the ticket. We were in the process of putting in the information to purchase the ticket and got a notice that we needed to purchase additional miles. We attempted to book a flight from BWI to Indianapolis for Sunday, Octoand wanted to use miles.
Most other airline stocks were also lower on a rise in oil prices.Watch out when booking on Southwest Airlines Shares of Southwest slipped 13 cents to $20.70 in afternoon trading. Chief commercial officer Bob Jordan said, however, that international flying is “a big part of our growth strategy” and could someday involve 70 to 80 Southwest aircraft.ĭallas-based Southwest plans to phase out the AirTran brand by year end. cities, but executives said that they probably won’t announce details about those routes until 2015 or later.ĪirTran’s international flights account for less than 1 percent of the parent company’s passenger-carrying capacity, and that won’t change with Monday’s announcement about some flights switching from AirTran planes to Southwest ones. It eventually plans to add international flights from Houston, Fort Lauderdale, Fla., and possibly other U.S. Later this year, Southwest is expected to take over four AirTran destinations in Mexico and the Dominican Republic. Southwest has been talking about going international for years, but it’s been held back by technological limits to its reservations system, which it has been upgrading. carriers, it alone doesn’t fly beyond the nation’s borders. Southwest carries more passengers in the United States than any airline, but among the largest U.S. Those routes are currently flown by AirTran Airways, which Southwest bought in 2011. The airline began selling tickets on Monday for flights to Aruba, the Bahamas and Jamaica from Atlanta, Baltimore and Orlando. is expanding beyond the continental United States with flights to the Caribbean beginning July 1. (AP Photo/Kiichiro Sato)ĭALLAS - Southwest Airlines Co.
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